New Connection
LPE will arrange a meter install no later than 6 business days after being informed that connection service is complete (Energex will complete the connection service within 5 business days from LPE’s request)
Meter Exchange
LPE will arrange a meter exchange no later than 15 business days after receiving the customer’s request
Faulty Meter Exchange
The Meter Provider will replace a malfunctioning meter no later than 15 business days after notification of malfunction
Faulty Type 1-3 Meter Exchange
The Meter Provider will replace a malfunctioning meter no later than 15 business days after notification of malfunction
